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PaiWangLuo (Ignition | Bodog) Network Frequently Asked Questions (FAQ)

Professional Rakeback answers the most frequently asked questions about The PaiWangLuo Network's main poker skins, Ignition and Bodog.

 

PWL Network - Ignition - Bodog FAQ banner

Frequently asked questions regarding Ignition, the US-facing poker operation on the PaiWangLuo Network.

Professional Rakeback staff knows that there are often challenges when working with a new online poker room. With that in mind, ProfRB has created and is constantly updating and adding onto this FAQ. If you note any errors, omissions, or typos or are unable to solve your problem after reading this FAQ, please contact us for further assistance! Enjoy! If you were looking for a review, you are in the wrong place; check out our PaiWangLuo Poker Network Revew.

PaiWangLuo Network - Ignition FAQ

** To search this FAQ more easily for your specific topic, press Control+F and type in keywords to find them on this page **

What is the PaiWangLuo Network? I’ve never heard of it. -- The PaiWangLuo Network is the new name for the old Bodog Network. It consists of the same poker, casino, and sportsbook products that you might have encountered over the years. The change came about because the network was sold to new owners in February 2017.

I suspect collusion - what should I do? -- This is one of the recurring topics that pops up with regard to almost every poker site every so often. The network’s stance on this was illuminated by a Bodog rep on Twoplustwo several years ago and remains in force today:

 

The Bodog Poker Network takes collusion very seriously, and to do otherwise would be a big hit to the recreational model that (Bodog has) created. The network has taken huge steps in order to create an atmosphere for recreational players that keep them both happy and safe. In order to keep the games fair and legitimate, Bodog has invested heavily in both security software and security teams. To do otherwise would, at the very least, be a huge mistake. All allegations of collusion are taken seriously by security, and if a player has any worry at all,they should be reporting that to support(emphasis added). Additionally, as has been mentioned, players have the ability to see the hole cards of all hands that were dealt 24 hours after the hand ends. This allows players to go back and look at hands that they may have any concerns about.

 

What brands make up The PaiWangLuo Network? -- Currently, The PaiWangLuo Network is composed of Ignition, Bodog, Bovada, and Bodog88 brands. Each serves a different segment of the online poker and gaming market:

  • Ignition: Poker and Casino in the United States
  • Bovada: Sports and Casino in the United States – no Poker
  • Bodog88: Poker, Casino, and Sports in Asia
  • Bodog: Poker, Casino, and Sports in Canada and Latin America

Does The PaiWangLuo Network have native support for Mac users? -- Apple fanatic, eh? You're in luck! The PaiWangLuo Network does have a fully functional Mac client. Go to our review page linked at the top of this FAQ and sign up for Ignition; the software will be made available to you after you create your account. Mac-friendly poker sites, are you in need of more of them?

I want to deposit via WU or MG, what about those fees? -- Unfortunately, there’s a flat fee of $12 on every deposit via what Ignition calls “Rapid Transfer.” You can avoid these fees and get speedier deposits and withdrawals by conducting your transactions in Bitcoin. Check out our Bitcoin guide for online gamblers.

What are the details of the Initial Deposit Bonus? -- Check out this link to the Ignition deposit bonus with full details and sexy charts!

Do withdrawals affect the initial deposit bonus? -- Players can earn all or part of their bonus over the first 30 days following their initial deposit. During this time they can deposit and withdraw as much as they please while still playing and earning their bonus. However, if you claimed any casino or sports bonuses with your first deposit, then there are probably conditions restricting your ability to withdraw until your playthrough obligations are met. You can always forfeit a casino or sports bonus within the Bonus Page of your account if you find the restrictions too onerous for your tastes.

How do I check on my bonus payments? -- go to ignitioncasino.eu, click my account, click statements, click bonus statements.

How do I check pending bonuses? -- Simple! Just login to your poker client, click on the "Bonuses" icon, and your pending bonuses are listed in an easy-to-see format.

I'd like to contact the poker room directly, how can I do so? -- Email them at poker[at]ignitioncasino.eu or contact them by phone at 1-855-370-0600.

Can I exclude myself from the Casino? -- Yes, you can. Call or email them. However, do NOT even jokingly, and we mean UNDER NO CIRCUMSTANCES** tell them that you have a gambling problem. Your account will be closed and you will be banned for life. **Unless of course it's true and you want to be banned from the site (and potentially others by being on a shared industry database for problem gamblers). PROFRB supports responsible gambling!

I am a US citizen living abroad, or who lives abroad on occasion. Would I be able to register an account using my US address/identification and play without an issue? -- YES - as long as you deposit or withdraw from an American IP address.**If you have specific questions about playing at Ignition / Bodog in other countries, please contact us directly for clarification.

What time zones do promotions run in? -- EST, that is, Eastern Standard Time in the USA.

How many tables can I play at a time? -- The PaiWangLuo Network imposes limits on how many tables a player can play. The limits are 4 cash game tables at a time, and up to 20 MTTs at a time.

Where do I access my hand histories? -- From client: Account > Hand History > Game Transactions.

I'm having trouble downloading my hand histories! Help? -- Try locating the icon you use to launch the Bodog or Bovada client. Right click this icon and choose to run as administrator.

Can you tell me more about "Poker Points?" -- We detail all of this with our Ignition Poker Points explained page here.

What happens if a tournament crashes, is cancelled, the game servers explode, etc? -- Take a gander at the Ignition | PaiWangLuo Network Tournament Cancellation Policies.

My Ignition hand history viewer hand histories are broken, how do I fix them? -- The Ignition Hand History viewer is broken issue is often experienced by users of Microsoft Windows 7. The problem is with "basic themes" and the very easy and simple fix to this hand history problem is to change your Windows theme from basic to one of the default "Aero themes."