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Revolution Network Tournament Cancellation Policies

Revolution Network Tournament Cancellation Policies

 

Juicy Stakes Tournament Cancellation

Unfortunately, from time to time, the Internet can be tricky. Websites can be attacked by hackers and pranksters using denial of service attacks. Internet Service Providers in foreign countries can go down for maintenance causing routing problems. Game servers, despite their redundancy, can have hiccups. No matter how it happens, having a tournament cancelled is not fun, specially if you happen to be doing well when the interruption in service takes place. Professional Rakeback knows it is frustrating and we have put this information together about Revolution Gaming Tournaments and their cancellation policies.  This article pertains specifically to how Juicy Stakes Poker handles any and all types of cancellations of their online poker tournaments, both multi-table tournaments (MTT) and sit-and-go tournaments (SNG).


The following is direct from the Juicy Stakes website as it relates to Revolution Network tournament cancellations, refunds, and policies.

All references to Juicy Stakes below pertain to Revolution in relation to tournament policies.

In the event of a server crash, all hands in progress will be rolled back. Each player's chip count will be reset to the amount at the beginning of the hand. If we experience a server crash or unscheduled downtime of less than 20 minutes we will attempt to restart tournaments as soon as the majority of players have reconnected. If the downtime lasts longer than 20 minutes, we reserve the right to cancel tournaments and refund players based on our tournament cancellation policy.

All Poker Management decisions are final.

If a tournament is canceled prior to starting, all players will receive a refund of their full tournament registration fees. Tournament fees will be refunded in the exact manner that they were paid. (This may include any combination of cash, Gold Chips or Gold Cards). If a tournament is cancelled before it begins, each player registered will receive a refund of the buy-in and fee. Refunds will be provided in the same currency each player paid to register whether it is cash, ticket, gold chips, gold cards etc. However in some cases tickets may be refunded in cash.

50/50 Tournament Policy (not in the money yet)

If a tournament is cancelled before the any prizes are have been awarded we will compensate all remaining players based on their play up to the time of the cancellation. First the buy-ins and fees will be refunded to all remaining players. Then 50% of the remaining prize pool will be divided equally among the remaining players and the other 50% of the prize pool will be awarded proportionately based on each player's chip count. Players eliminated prior to the cancellation will not be entitled to a refund. All awards for a cash prize tournament cancelled in progress will be cash. If the cancelled tournament has a guaranteed prize pool, only the total prize pool generated by tournament buy-ins (and rebuys & add-ons if the tourney was an R&A) will be awarded (not the guaranteed prize).

Tournament Policy (in the money)

If a tournament is cancelled after one or more cash prizes have been awarded we will compensate all remaining players based on their play up to the time of the cancellation. First all remaining players will receive a refund of their entry fee. Then each player remaining will receive a cash prize equal to the next prize that was to be awarded before cancellation. The rest of the prize pool will then be distributed proportionately to the remaining players based on each players chip count (if the prize pool is not large enough to pay each player the next prize, distribute the prize pool based on chip count only). Players eliminated prior to the cancellation will not be entitled to a refund. All awards for a cash prize tournament cancelled in progress will be cash. If the cancelled tournament has a guaranteed prize pool, only the total prize pool generated by tournament buy-ins (and rebuys & add-ons if the tourney was an R&A) will be awarded (not the guaranteed prize).

Sit'N'Go Tournaments

If a Sit and Go is cancelled before it begins, each player registered will receive a refund of the buy-in and fee. If a Sit and Go is cancelled while running, each remaining player will receive a refund for the buy-in and fee and the remaining prize pool will be split among the remaining players proportionally based on chip counts. Players eliminated prior to the cancellation will not be entitled to a refund

 

Professional Rakeback hopes that you never experience any issues playing with any of our online poker partners, but if you do, we are glad to provide you with the information you need to set your mind at ease so that you can come back to grind the online tables another day!


 

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