The Winning Poker Network is the second-largest (and one of the fastest growing) poker network servicing the US market. They are also the ninth-largest online poker network in the worldwide market. As always, ProfRB works only with the largest, safest, and fastest-paying operators, which in this case is represented by Americas Cardroom. We have to give ACR the edge over its sister operators as it's the flagship room, and it also grants additional perks that are absent at the other network sites. Americas Cardroom is owned and operated by the Winning Poker Network itself, so you don't have to deal with any third parties when you opt to play here.
This network has a surprising amount of No Limit Hold'em traffic given its size, including high-stakes games up to $25/$50. There is plenty of PLO action for most players as well, and the limit cash games section has also captured some traffic away from competitors although it's still a bit sparse. The bespoke Jackpot SNG format attracts plenty of participation up through the $40 buy-in level. The major Sunday tournament is a $150k guaranteed MTT and is the largest guaranteed tournament offered by any of the US-friendly sites. They also have a Sunday 35k guaranteed Pot Limit Omaha tournament that is gaining a bit of a following, and it's also the largest regular PLO tournament available to US players.
Most websites you will visit offer only one type of account when signing up to America's Cardroom. Professional Rakeback offers two different types of accounts for you to choose from when creating a new account at ACR. We offer 27% flat rakeback accounts as well as Elite Benefits VIP accounts complete with a free $10 no-deposit bankroll offer for those who wish to "try before they buy."
Standard Americas Cardroom rakeback is offered at a rate of 27%, and this is the maximum amount allowed by the network. If you ever see a rakeback deal for more than 27% at ACR, then it is likely a scam or at least a shady, under-the-table deal. Through the use of bonus code PROFRB27, our visitors can get hooked up with a legitimate flat 27% rakeback deal.
The calculations that Americas Cardroom uses to determine cash game rakeback adhere to the weighted contributed model. This means that those who play a lot of pots and actually put money into the middle are rewarded more than nits who just fold, fold, fold. In tournaments, however, these considerations do not apply because your rakeback is equal to 27% of the house fee for each tourney or SNG you join regardless of your style of play.
There's no set schedule for the payment of rakeback at Americas Cardroom. Instead, you can issue your own RB payouts to your real money balance from within the poker software. Select “Rewards” in the top menu of the poker software; then click on “Rakeback.” You'll see a few stats related to your accumulated rakeback and can press the big “Click to Redeem” button to transfer the available cash to your balance.
Rakeback is what we recommend for most of our readers because RB is the best value for the majority of players. However, high rollers and those who can put in serious volume at the tables might do better with the Elite Benefits program (see below).
The Americas Cardroom Elite Benefits VIP program is the poker room's rewards plan. As you play at the tables, you'll collect Rank Points that will allow you to progress through the ranks from Lieutenant at the bottom all the way up to 5 Star General at the top. Your position in the system will depend on your monthly totals of Rank Points although the top two tiers (General and 5 Star General) are instead based on your annual points.
As your total annual Rank Points pass specified milestones, you'll pick up cash prizes. Furthermore, every Rank Point you earn also awards you Combat Points at a rate that gets better the further you advance in the program. These Combat Points can be traded for cash bonuses in the Points Exchange section of the poker client.
If you can play poker consistently enough and at meaningful stakes, then you may be able to achieve General or 5 Star General status. If this is the case, then Elite Benefits VIP is likely the better option for you. The $10 no deposit promo code PRB10FREE described above enrolls you into Elite Benefits automatically. For further insight into the merits of rakeback and Elite Benefits, head over to our WPN Elite Benefits vs. rakeback comparison page.
The Initial Deposit Bonus, or First Deposit Bonus as it is called here at the Winning Poker Network, is a 100% matching bonus up to $1,000. The bonus will be automatically applied upon your first deposit when you follow the sign up instructions below and use PROFRB's signup links. The poker deposit bonus clears at a rate of $1 per 27.5 award points earned. Award points are earned at a rate of 5.5 points per dollar in cash game rake or tournament fees. Thus, the bonus clears at an effective Americas Cardroom rakeback rate of 20%.
Watch the video above to find out how to open up a new Americas Cardroom account, or keep reading below for instructions in text form.
Step 1: Clear your cookies - this is mandatory for proper tracking of your VIP or Rakeback rewards! Click the links below for instructions.
Step 2: If you've previously installed the software, you must uninstall it now before continuing.
Step 3: Select your rewards program below (Elite Benefits VIP in green text or Rakeback in red text), then click the appropriate banner or link.
For the true grinder, the Elite Benefits promotion allows high-volume players to maximize their potential with generous rates - the more you play, the higher the rate! Similar to how PokerStars used to work in the good old days, WPN offers these types of players maximum value for their raked dollar. The Elite Benefits VIP link in conjunction with the PRB10FREE bonus code will set you up with a $10 no deposit bonus. The following banner is for Elite Benefits program players.
Direct Elite Benefits text link: America's Cardroom
All skins on the Winning Poker Network (WPN) offer a 27% flat rakeback program for all players - and thus, the following banner and the ACR bonus code PROFRB27 is for Rakeback program players only. Flat rakeback is the best deal out there for casual players who won't play consistently, raking less than $1,500 a month.
Direct Rakeback text link: America's Cardroom
Above are the links to sign up via Rakeback or Elite Benefits programs. If you aren't sure which program is best for you, please check out this detailed page on Rakeback vs Elite Benefits to see which program is right for you and your playing habits.
Step 4: Download, install, and open the poker client.
Step 5: Create an account and log in / username. When doing so, input one of the following bonus codes to make sure you receive the maximum deposit bonus. Which code you use depends on whether you have chosen a $10 free no deposit VIP account or flat rakeback account: PRB10FREE (Elite Benefits + $10 free) or PROFRB27 (rakeback).
Step 6: Create your tablename (this is displayed on the tables).
Step 7: Skype or Email us your login name and registered email address for new account rakeback and VIP confirmation.
Step 8: We recommend that you pre-verify your account by contacting live chat as doing so will insure that when it comes time to withdraw your winnings, there will be no delays. Verification may also result in higher deposit limits.
If you have any further questions, you can contact us here.
When you make your first deposit at Americas Cardroom, you'll unlock $50 worth of free cash credits. These dollars will be paid out in piecemeal fashion, a little bit each day for the 20 days after you fund your account. You'll have to go to the Rewards --> Special Offers --> $50 Free Cash section of the poker client software every day to click on a card and receive between $2 and $6 each time. The cash cards that you fail to open up are gone for good, so don't miss a single day. You have to rake at least 10% of the total Free Cash you liberate before being able to withdraw it.
After you complete your initial deposit, you'll get a password that will be sent to your email address. This password permits you to enter every New Depositor Freeroll for the rest of the calendar month. These freerolls run every Saturday at 12:05 p.m. ET, and they each have a $250 prize pool. Time your first deposit near the beginning of the month to acquire the maximum possible four freeroll entries.
Besides the goodies you'll get when you open up a new account, Americas Cardroom has a full roster of promotional deals running more or less constantly. They include:
We've already touched upon the highlights of the Elite Benefits VIP club, but we feel that it's proper to go into it a bit more thoroughly here. The Elite Benefits system consists of six ranks: Lieutenant, Captain, Major, Colonel, General, and 5-Star General. Your placement in the program will depend on the amount of Rank Points you earn. You'll get 5.5 points for every dollar in rake and fees you pay. The top two levels are based on yearly point accumulation whereas the other four are determined by your monthly play. For every Rank Point, you'll earn a number of Combat Points that gets higher the further you advance in Elite Benefits. These Combat Points can be traded in for complimentary cash.
**Note: Players on a rakeback plan are not eligible for Elite Benefits rewards.
Here's a summary of the Elite Benefits tiers and the benefits associated with them:
Every raked cash game pot you contribute to, except at heads-up tables, will give you points toward The Beast leaderboard. At the end of every Saturday through Friday period, more than 100 players receive free cash prizes as well as satellite tournament entries, which are paid out by the end of the following Monday. The top grinders each take home $2,500. The Beast is funded by a portion of the regular ring game rake, and the number of leaderboard points you'll collect is based on how much of this rake you pay.
Sit & Crush is the SNG counterpart to The Beast. A portion of the SNG fees is diverted over to the prize pool, and players receive points with every contest they enter. Jackpot Poker is included in Sit & Crush; however, heads-up sit-and-goes don't contribute either money or points toward the leaderboard standings. Each race runs from Saturday to Friday, and the winners get cash prizes of up to $1,250 and satellite tickets by end of day the next Monday.
The deposit and withdrawal team at Americas Card Room, along with the other network-managed skins, is available 24 hours a day, 7 days a week, via email, live chat, and telephone! Give them a call at 1-877-314-4195 any time. Below you will find the payout methods for both USA and ROW poker players as well as information on cashout | payout times, withdrawal fees, minimum and maximum deposit amounts, and more. For further insight into how successfully ACR meets its withdrawal timeframe commitments, head over to our monthly USA offshore poker payout report.
Bitcoin deposits and withdrawals (Highly recommended)
Min cashout: $50
Max cashout: $10,000
Min deposit: $10
Max deposit $25,000
Fees: None, it is absolutely free.
The Winning Poker Network now offers its players the ability to deposit and withdraw bitcoins via its cashier. This speedy method will have your account funded in approximately 15 minutes although the congestion of the Bitcoin network may introduce delays. Withdrawals take 24-48 hours when selecting the Bitcoin option. Players can withdraw up to $10,000 USD at a time via this withdrawal method! Unfamiliar with Bitcoin? No problem, we have created a step-by-step Bitcoin guide to teach you how to quickly and easily deposit and withdraw to online poker sites using this exciting new digital currency.
Are you a poker player and a Bitcoin user putting in professional amounts of volume and rake? Contact us directly and ask us about our Bitcoin incentive plan.
Credit Card deposits
Min deposit: $25
Max deposit: $550
Debit Card withdrawals (avg wait of 3.5 days to receive)
Min cashout: $100
Max cashout: $10,000 total per month (requests limited to one of up to $2,500 per week)
Fee: $2 load fee per withdrawal, $5 activation fee, $5 monthly maintenance fee
Debit cards must be requested through the WPN cashier before initiating a withdrawal in this fashion. Typically the cards take 2-4 weeks to arrive. You can use this debit card at any ATM or point-of-sale (ATM owner service fees may apply).
Check withdrawals (avg wait of 13.5 days to receive)
Min cashout: $100
Max cashout: $3,000
Fee: One free per month - $65 fee per additional check
Money Transfer deposits and withdrawals (Moneygram/RIA - avg wait of 1-3 days)
Min cashout: $100 (MG)
Max cashout: $299 (MG)
Fee: $60 (MG)
Min deposit: $50 (MG/RIA)
Max deposit: $650 (MG) / $700 (RIA)
We're not big fans of using cash transfer services for either deposits or payouts because of the low maximums and high fees. You almost certainly have better alternatives available. Note that the acceptable transaction values may vary quite a bit from what we've stated here depending on the geographic region you're located in.
Crypto Transfer deposits and withdrawals
Min cashout: $100
Max cashout: $2,500
Min deposit: $150
Max deposit: $2,500
In October 2017, the Winning Poker Network added crypto deposits for dozens of virtual coins to its cashier. All the big digital coins are present, like Bitcoin Cash, Dash, and Ethereum, but so are plenty of more obscure ones, like First Blood, Salt, and 0x. With rising BTC miners fees making the currency impractical unless you're willing to deposit a large amount in one shot, these altcoins provide a mechanism for more inexpensive transactions.
ROW PLAYERS: Deposit on any WPN partnered online poker room using eWallets such as Skrill, Neteller and EcoPayz! The maximum withdrawal limits are $8,000 per transaction. One transaction per week. ROW players also have access to a variety of other payout methods, many of which are country-specific. **Please note that Skrill and Neteller deposit and withdrawal abuse in order to maximize "cashback" can result in revocation and removal of these ewallet options as well as hefty play-through requirements.
Because Americas Cardroom wishes to make sure that you aren't engaging in fraud or money laundering, it requires that you certify your account before making your first cash out. You'll have to submit a copy of your driver's license and a recent utility bill sent to your name at the address listed under your ACR account. Furthermore, if you made a deposit via credit card, you must send in a signed authorization form and a copy of the card. Once you complete this procedure, you won't have to do it again for future withdrawals because the poker site will keep your information on file.
ACR is superior to most other organizations in the American online gambling marketplace because of the breadth of its poker products. Over time, the firm has expanded the types and stakes of the games available, sometimes introducing formats that can't be found anywhere else.
Stakes in the ACR cash games section exist as low as $0.01/$0.02 and run up to $25/$50 in big-bet games (NLHE, PLO, PLO/8). The $5,000-buyin tables aren't just for show; they sometimes fill up with high rollers eager to battle for substantial sums of cash. These are the biggest online ring games available to poker fans in the United States. Games are divided into nine-seat, six-player, and heads-up sizes, and there are also special CAP and short tables.
There's a fairly respectable lineup of fixed-limit games too: LO8, LHE, Seven Card Stud, and Seven Card Stud Hi-Lo. For each of these formats, you can find tables up to $30/$60, and some of them have even larger games spread. There aren't ever more than a handful of active tables in these less-popular variants, but this is still more than you will find at most other internet poker sites especially those that serve the United States.
The newest cash game variant to appear at ACR is 6+ Hold'em, also called Short Deck Hold'em. This is Texas Hold'em with all cards 2 through 5 removed from the deck. 6+ has been making waves in the high-stakes live poker community because the structural changes between it and normal Hold'em lead to bigger pots and more exciting action.
Short Deck Hold'em uses the same rules as regular Texas Hold'em; however, the altered frequency of card combinations leads to a revised hand rankings chart. More specifically, a flush now beats a full house while a set is stronger than a straight. You can learn more about 6+ Hold'em by watching the below video:
6+ Hold'em first appeared at Americas Cardroom in September 2018, and it is now spread at stakes from $0.01/$0.02 to $50/$100.
Americas Cardroom allows you to select an avatar to represent yourself at the tables. Each avatar has five different emotions, and you can switch among them quickly by clicking on the avatar in your player nameplate. The poker room claims that the characters depicted in these avatars are purely fictional and not based upon any real-life individuals, but we think this might not be strictly accurate. Take a look below and see what you think.
NL Hold'em SNGs at Americas Cardroom start at the $1.50 + $0.11 level and extend upward to $1,200 + $15. The majority of the games that actually run are comprised of buyins of $60 and below. You'll see a variety of table sizes and speeds designed to cater to all tastes. As for Omaha Hi and Omaha/8 sit n' goes, they're listed from $2 + $0.10 to $400 + $8.
Whenever there's a major poker event coming up, whether the World Series of Poker or one of the WPN's frequent tourney series, it's not uncommon to find satellite sit-n-goes in the lobby. They're typically held in step format whereby the winners of a given step advance to the next level until they reach the final one and compete for a prize package.
Americas Cardroom has a rather interesting type of SNG called On Demand. In an On Demand tournament, the game starts when a predetermined number of entrants joins, but there's then a late registration period allowing others to jump in. It's thus a kind of combination of sit-and-go and multi-table tournament.
Jackpot Poker, upon its introduction, was the first lottery-style poker offering open to U.S. residents. It's a three-handed competition that uses a randomized multiplier to determine the size of the prize pool. Hitting the highest multiplier leads to a prize pool of 2,500 times the buyin while the lowest is worth only 2 times the amount paid to enter. Jackpot Poker is a winner-takes-all affair except if one of the three highest multipliers (2,500, 200, and 100) appears. In that case, the default distribution is 75%/15%/10% for 1st, 2nd, and 3rd respectively. However, all three players can agree to a deal that adjusts this payout structure to 40%/30%/30%. Jackpot Poker is present at buyins of $2, $10, $25, and $40 for NLHE and $2, $10, and $25 for PLO. The frequencies of the prize possibilities are as follows:
SNG 2.0 is a unique type of Sit & Go, which can't be found at any other online poker destination besides the Winning Poker Network. It seats nine and can be played at five buyin prices: $5 + $0.50, $10 + $1, $25 + $2.50, $50 + $5, and $100 + $9. Before the hands of normal poker start, there's a pregame round. Participants take turns flipping over randomly drawn cards, and the right sequence of card colors causes the prize pool to grow. At some of the most desirable prize levels, the entire table ends up getting paid something. There are three jackpots that can be hit during this preliminary round as well, which means that lucky entrants could find themselves divvying up tens of thousands of dollars. You can check out our detailed post on SNG 2.0 for more information on how exactly it works.
Americas Cardroom is the premier venue for online poker tournaments in the United States. The excitement is anchored by the $200 + $15 Sunday Special, which guarantees $150,000. This is the largest Sunday Major tournament among all U.S.-facing online poker rooms. There's a PLO version too, called the Sunday Special PLO, that costs $200 + $15 to play and guarantees $35,000. It's similarly the largest weekly MTT for PLO enthusiasts in the U.S.A. online poker space. The other days of the week contain plenty of guaranteed tournaments at price points both high and low although Sunday is the most jam-packed day for MTT fun at Americas Cardroom.
Every few months, ACR hosts a Million Dollar Sunday: a competition that requires $500 + $40 to join and pays out no less than $1 million. Whenever a Million Dollar Sunday is coming up, there are generally plenty of satellites to give those on smaller bankrolls a chance to win their seats. The first few Million Dollar Sundays produced considerable overlays, but the corner has been turned, and they now comfortably exceed their seven-figure commitments. Americas Cardroom decided to run Million Dollar Sunday events for 12 weeks straight at the beginning of 2018.
Partisans of big-money tournament series will feel at home at Americas Cardroom because they're regular occurrences several times a year here. The Online Super Series is the main example of this, and it has grown quite a bit since its beginnings in 2012 to now distribute more than $5 million with each running. There are often leaderboards in these series that award cool rewards, like sliver bracelets and vacation packages.
One thing that may put some people off is the extended period of late registration for the major MTTs that ACR hosts. It's not uncommon for registration to remain open for three hours after events start, and cases of five-hour late reg are not unknown. This has the effect of making tourneys take longer than they otherwise would although it's understandable that ACR wishes to give tournaments as much opportunity as possible to hit their generous guaranteed amounts.
Americas Cardroom has traditionally been a download-only software suite, but this changed in late 2017 with the deployment of a mobile app. You can log into it by clicking on a button on the ACR homepage while using a compatible device. This button will only appear if you're browsing from a tablet or phone rather than a regular PC. The original mobile poker solution supported solely Jackpot Poker games at just the lowest $2 buyin level. However, it has since been expanded to include Jackpot Poker contests of every available buyin as well as SNG 2.0. It's possible to play as many as four tables at a time on your mobile system.
If you click on the “Casino” tab of the poker client, the ACR casino webpage will open in a browser window. Here, you'll encounter several casino side games that may be entertaining as a break from poker. These titles were developed by Digital Gaming Solutions, a Costa Rican gaming software provider. There are only about 40 games, though, and this restricted palette is likely to leave any serious casino gamer unsatisfied. If you intend to devote much time at all to casino gambling, then we advise you to instead choose a site from our list of the best online casinos for U.S.A. residents.
Choosing “Sports” from the poker software will cause the ACR sportsbook to appear in your default web browser. Here you'll see a reasonable roster of matches to bet on, like football, baseball, soccer, and other popular athletic sports. This is fine if you're looking to put some money down on a game or two every once in a while, but dedicated bettors may wish to go elsewhere. There's no rewards program or bonus at the ACR sportsbook, and the betting menu isn't as extensive as you might see at other bookies. In particular, there are very few prop bets available. For a more well-rounded sportsbetting experience, check out our recommended best online sportsbooks for U.S.A. citizens.
Every company talks about how great its customer service is, but they can't all be the best – that would be logically impossible. Therefore, we decided to test out the ACR support personnel and see how competent and helpful they are.
Account verification is a step that every user needs to complete if he or she wishes to receive winnings from the poker room, so this is the procedure we elected to try out. We first got in touch with Live Chat to get some basic info, like where to send our personal documents.
It took only a few minutes for us to receive an accurate, valid response to our query. We then sent our dox to the email address indicated and waited for the site to approve our account for cashouts. We were floored by the speed with which this was completed. Take a look at the timestamps below of the email we sent and the one we received. The turnaround time was less than four hours!
We've looked over the cash game traffic history of the Winning Poker Network to attempt to glean some insight into what this operation did right in the past and what the future may hold. The figures we used come from poker site tracking resource GameIntel.
Although the originator of the network, True Poker, opened for business in 2001, its player liquidity during its first few years was small, and also, there was a dearth of publicly available numbers on player counts from that era. This is why our chart above starts with the year 2007. For the entire time that the WPN's ancestor network, Yatahay, was active, it remained a niche option with a max of just a couple hundred players logged on during most times of day. No doubt this was a consequence of its independence from major gaming enterprises and its funky and resource-intensive 3-D software platform.
After the switch over in 2011 to the Winning Poker Network and a streamlined, modern poker client from IGSoft, we witnessed an immediate jump in player participation. This is also when the revamped Americas Cardroom joined the network, the old Dobrosoft ACR brand having been in abeyance after being forced out of the market in the wake of the UIGEA in 2006. The growth of the network continued through the subsequent years until the WPN became the second-largest online poker destination for Americans. At some points in 2017, it even briefly eclipsed front-runner PaiWangLuo Network in ring game player population.
Though it has stepped back slightly from its peak traffic figures, the Winning Network is still firmly in second place, ahead of the Chico Poker Network and smaller rivals. Actually, for tournaments, it's probably in first place although data on the number of tournament players is hard to come by. The WPN is the only U.S.A.-facing internet poker room that has the wherewithal to host seven-figure prize pools, which it does with its recurring Million Dollar Sunday events. Its Sunday Major, the Sunday Special, is also the biggest weekly guarantee ($150,000) open to U.S. residents.
We have a pretty favorable overall impression of Americas Cardroom, but we decided to do some research on the internet to find out what other players think. We've found that player reports on this poker room are largely positive although there are a few minor complaints from time to time. Check out the posts below for further info on how real customers feel about ACR.
Is Americas Card Room legal in the US? - Absolutely. There are no Federal laws that make online poker illegal. Furthermore, only one US state has any language that specifically addresses online poker (Washington State). As such, it is perfectly legal to play on America's Cardroom, Black Chip Poker, True Poker, or any other online poker site while residing in the United States.
But I've heard that Americas Cardroom is a scammy, shady, rogue site who breaks U.S. laws. Is this true? - No way. Although there is some uncertainty in the way online gambling is handled by U.S. courts, both at the federal and state levels, we believe that ACR is doing its best to comply with all relevant provisions of American law and international law especially as it relates to trade organizations that the United States is a member of. Evidence of this comes in the form of certain legal filings that the company has made within the country, like the paperwork that it submitted to the authorities to protect its logo as a trademark. If Americas Cardroom were a disreputable or illegal operation, then it would hardly retain the services of a licensed American attorney or go to the trouble of making sure that its intellectual property was properly covered under U.S. law.
Does ACR offer Rakeback and if so, what percentage? - Yes, Americas Card Room rakeback at 27% does exist, and we offer it directly upon creating an account with us. To create such an account, simply click on the appropriate link in our signup instructions above.
Is 27% the maximum rakeback deal allowed on Winning Poker Network? - Yes. The WPN caps rakeback at 27% and does not allow any higher rates. Professional Rakeback offers this maximum rakeback amount to all of our players. You may have heard of a 30 or 35% rakeback rate, but those deals are no longer available. They were special deals that were present on other networks. When the WPN acquired those networks years ago, it allowed existing rakeback players to keep their deals. However, those deals are not available to new customers. 27% is the max allowed.
When is rakeback paid? -- As of 2014, WPN rakeback is now available to be redeemed once per day, any and all days of the week, in full.
How will I redeem my ACR rakeback? - Log into the appropriate poker software, find "rewards" and click it. Then, click on "rakeback" and redeem with the button on the bottom-right of the screen.
What are Combat Points? - They are reward points rewarded to players for playing poker. Our players familiar with the old Pokerstars VIP program will simply equate Combat Points to FPPs and understand completely.
Is their RNG legit and are the deals sufficiently random? - Yes. The WPN random number generator is independently tested by iTech Labs. They concluded that the card sequences produced through the Random Number Generator are unpredictable and non-repeatable. Basically, that means the card distribution is correct, honest, and fair. If you want to see for yourself, you can review the actual certificate here.
Can I play at Americas Cardroom on my Mac? - There is a Mac version of the ACR poker software, but it's still in beta and has a few bugs. You can try it out to see if it works well on your system. If not, you can always attempt to run the normal Windows poker client via emulation software, like Parallels.
Can I play at Americas Cardroom on my mobile? - Americas Cardroom has released a poker app for tablets and phones, but it only features Jackpot Poker and SNG 2.0 at present. Thus, if you wish to join any other type of poker games, you'll have to play through the regular desktop software.
Can I switch between Elite Benefits and Rakeback later on? - ACR recognizes that sometimes people make mistakes, and sometimes a player's profile of play changes dramatically. If you signed up for either Elite Benefits or rakeback and now want to move over to the other, this is allowed. Be warned, however, that you can only swap between Elite Benefits and rakeback once over the lifetime of your account. Make sure that this is really what you wish to do, and then contact live chat from the ACR website or send an email to support[at]americascardroom.eu explaining your request. They will make the necessary adjustments to your account.
Can you tell me how to unstick the cashier, it won't load? - The first step is to close the poker client and restart it. If that does not work, restart your computer and try again. If that does not work, we suggest that you clear the cookies and cache in whatever web browser the America's Cardroom software typically opens when you click the cashier (normally this defaults to Internet Explorer or Microsoft Edge). If that fails to solve your problem, the next step is to uninstall and reinstall the game client. However, we do not recommend that you use Windows to uninstall and reinstall. Instead we recommend that you use RevoInstaller. We have instructions on how to use this powerful and free uninstalling application as well as a host of other suggestions to fix your issues in our Poker Problems and Solutions Guide.
Have their ever been any scandals at Americas Cardroom? - Since its relaunch on the Winning Poker Network in 2011, Americas Cardroom has established itself as a trusted and fair place to play. Nevertheless, there have been a few instances over the years where untoward events took place albeit without ACR being directly at fault.
For the past few years, many online poker organizations have come under threat of DDoS attacks, and, for whatever reason, ACR has been one of the hardest-hit operators. When such incidents occur, games freeze, timeouts during hands become common, and some users can't even log in. Whether the WPN being a favored target of cyber-criminals reflects on the quality of its IT security, the fact that it's the most popular U.S.A. tournament site, or some kind of personal grudge between the network and the attackers is unknown. The site takes active measures to combat DDoS events although its efforts have met with only variable success.
In February 2017, high-rollers Bill Perkins and Dan Bilzerian were streaming on Twitch while taking turns playing from Perkins' “gastrader” account on Americas Cardroom. This is multi-accounting and a clear violation of the rules. The Winning Poker Network disabled Perkins' account and instructed Bilzerian that he had to open up his own account if he wished to play on the site.
In the first few months of 2018, there was growing concern about botting and collusion at the WPN. Many users blasted the network for seeming to do nothing about these problems. However, quite a few Americas Cardroom customers eventually received refunds. These real money credits came from cash that the site had confiscated from cheating accounts.
Americas Cardroom is unable to accept US gamblers from the states of Delaware, Louisiana, Kentucky, Maryland, Nevada, New Jersey, or Washington State. However, players from Guam, Puerto Rico, and the Virgin Islands are accepted. If you reside in a state that is not allowed by the WPN, please know that there are other US poker sites that accept poker players from these states and offer real money games.
ACR also cannot accept players from the countries of France, Spain, Italy, Sweden, Turkey, Guadeloupe, French Guyana, Mayotte, Réunion and Martinique.