Help page for quick fixes to Internet poker software issues; ranging from Flash | Java problems, clearing cookies, reboot procedures, & more. For PC and Mac.
Having trouble with slow or non-existent poker table animations? Maybe your online poker client has froze up while you are multi-tabling. Whatever your issue, we here at ProfRB.com have begun a comprehensive page to help you find the fastest, most efficient way to navigate through your software issue.
Use the "Ctrl-F" function on your keyboard to search for your specific issue. We will be adding more to this page along the way, of course! Have an issue you don't see here? Well then...ask us! We are more than capable to assist you as best we can to solve any issue you might have.
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The easiest and first fix attempt for this kind of issue is obviously shutting down your poker client and re-starting it. But that's isn't always as easy as it seems - particularly with older operating systems. If simply "clicking the x" isn't closing your poker client windows, you may have to open your taskbar and manually end the program. Right-click your taskbar at the bottom of your screen and select "Task Manager". If a list of running programs (or applications) doesn't pop up directly, click "Applications" in your Task Manager. Select the poker client program that is frozen, and then scroll over to "End Task". If a new window pops up, click "End Task" again. Wait a moment, and your poker client should shut down. Simply re-start it again, and once the poker client resumes, your tables should automatically re-open. You may have to click "My Tables" or "My Tournaments", or the like, depending on the poker client.
If that doesn't do the trick and your tables still freeze up; or, if you open your client only to see a prompt such as "connection error", it could mean the poker client server is temporarily down. However, it could also be an issue with your flash or Java programs not being up to date. ProfRB recommends having these types of programs updated anyway, so let's walk you through that procedure just to be safe.
Please follow these steps. In order!
#1 -- Uninstall the troubled poker client from your computer. Select "Control Panel", "Uninstall a program", select the poker client, and click "uninstall". We highly recommend using a more powerful 3rd party uninstallation program such as Revo Uninstaller.
#2 -- Reboot your machine.
#3 -- Delete all temporary files, cookies, and history stored in your web browser. Usually this function is found under "Settings", or a similarly-termed tab, depending on your browser. Click the appropriate browser image below for help with clearing cookies.
#4 -- Run "Windows Update" and make sure all of your Microsoft Windows components are up to date.
#5 -- Make sure your Java, Flash, and Apple Quicktime players are all up to date with the latest versions. Visit the sites below and download the latest versions of each program.
#6 -- Reboot your computer again.
#7 --Re-install the previously affected poker client, say a quick prayer to the poker gods, and launch the poker software.
Sometimes, poker clients receive software updates from their servers which can intermittently affect gameplay. This is rare and usually occurs only during non-peak hours (usually around 2-6am EST in the US). If this is the case, re-starting your poker client should do the trick. If you are still having issues and you did all of the above, contact Professional Rakeback and we will do our best to help you get to the bottom of your issue!
#1 -- The hardware that controls the display on your computer may need updating. Try to download new video card drivers for your computer system. The most popular video card manufacturers make this process very easy by detecting your video card and providing you with the most up to date drivers automatically. The most popular video card manufacturers are:
#2 -- Install new video drivers.
#3 -- Reboot your machine.
#4-- If you are still having issues, you may want to turn off any tracking software and HUDs that you are using. If your problems abate, you will need to update your software.
Poker Tracker: http://www.pokertracker.com/products/PT4/download.php
Holdem Indicator: http://holdemindicator.com/download.php
Holdem Manager: http://www.holdemmanager.com/store/downloads-manuals.php
The Internet is a vast array of networked computers. When you connect to a website, or a poker site, you may think that your computer is directly connecting to their servers and the data is being sent to you. However, that is far from the truth. In reality, there are often times a dozen servers and sometimes up to 50 computers between you and your destination machine. These other servers are referred to as "hops" and each one passes your data packets along to the next hop until it reaches the destination and the opposite also takes place when the server sends data to you.
If any one of these computers, or hops, between you and the website you are attempting to communicate are having issues, this can affect your game play. Data packets can be lost which results in lag for you, possibly even disconnection from the gaming servers. Players often times assume that it is the poker site causing the problems because they can surf other websites, play other poker sites, etc. However, one must keep in mind that the route that data travels is vastly different for each different website or gambling site that you are attempting to communicate with.
There are a couple of things you can do to help mitigate these issues. Here are our suggestions:
Your Internet Service Provider, or ISP, provides a service called Domain Name Servers, or DNS. DNS basically act like Internet phone books and help computers translate the URL that you type in, such as http://professionalrakeback.com into an Internet Protocal, or IP address that your computer uses to locate the actual computer that hosts that website. This DNS directory operated by your ISP may not be the most swift thing in the world. It make take it 48 hours or more to update certain sections of its "phone book." The problem with this is that if one of those "hops" above is acting up, the DNS is responsible for providing your computer with the information necessary to reroute your traffic to a faster and more reliable path. Why ISPs are slow to update their DNS we have no idea, but it has been this way for decades now.
Fortunately there are a couple of alternatives. One provided by OpenDNS and another provided by Google. These free to use DNS servers can help improve your browsing and subsequently your poker play, as they are updated far more rapidly than most ISP operated DNS servers. Here is how you can go about reconfiguring your Internet connection to use them instead of the cluncky DNS servers provided by your ISP.
If you know how to change your DNS servers, simply input one of these two sets in place of your network assigned DNS:
If you need assistance in updating your DNS, the guys over at HowToGeek have a wonderful step by step walk-through with pictures for you to use.
Also, resetting your Winsock adapter fixes a number of network related issues. A reset of your Winsock adapter basically resets your network adapter’s software to default. If you want to know more about the technical nature of what you're doing with a Winsock reset, you can search for phrases such as "winsock reset", or "comms reinstall". Otherwise, this process is very simple and you can do it yourself in under a minute using the following instructions
#1 -- Run command prompt as administrator.
#2 -- Type "netsh winsock reset" in the window.
#3 -- Reboot your computer.
If you are having difficulty or want a step-by-step guide with pictures you can check out this guide.
You paid a pretty penny for your Mac. Odds are you did so because Macs tend to run so much more smoothly and are more user-friendly than your average Windows PC. Unfortunately, even the exaulted Mac has issues with poker sites sometimes. Below you will find ideas on how to fix any stubborn problems you may be having so that you can get back to grinding ASAP!
Far and away the easiest solution is to delete the offending poker client and start anew. Here's how:
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