Merge Attempts to Make Amends for Outage
The situation concerning the Online Poker Series (OPS), also known as Poker Maximus (PM), has seen a lot of twists and turn in the past two days. While the initial resolution offered by Merge Poker Network was not what players had hoped for, some have had better luck recently with getting a suitable resolution.
Merge Poker Network Resolution
Merge Poker Network’s reaction to the problem that seemed to bad to be true has been less than stellar. Luckily, some players have started to make significant headway to getting a fair and equitable resolution which makes others hopeful that they will also see a fair result. This development will really test the confidence that some have in the network, which comes at a time when Merge Poker Network has been growing steadily in recent months.
The problem in question occurred during the final night of the most recent OPS / PM and affected some of the largest tournaments on the Merge Poker Network. Getting disconnected from servers failing isn’t good, but it is something that players are used to during high peak times of special events and tournament series. The issue though went one step further than those occurrences in a way that is very bad. When players were able to reconnect to the server some were logged into accounts that were not theirs and were playing other player’s accounts for at least 5 minutes. This didn’t happen to everyone, but it happened to enough that there were reports filed by numerous players.
Merge Poker Network’s initial reaction to players was a simple apology with no other compensation, as per an email posted by a user; on 2+2 effected by the outage. The backlash from this email though was swift and decisive, so changing courses seemed like the best solution to Merge Poker Network. Merge though settled on a $60 coupon for players, even those registered and playing deep in the $215 and $530 Main Events. While this was a bit more of a concession it was still met with a lot of derision from players, even those not involved in the situation.
A few recent reports though show players who pressed the issue and followed up with support as receiving much larger and more fair compensation. One report says that a Carbon Poker player received an additional $1,500 on top of what they had won from the tournament itself. The player who shared this report said that he was appreciative of the disbursement and felt that it fairly compensated him for what he lost in equity during the outage. The other report is similar in that the player feels is received a fair amount in return for his problems.
An important note from this though is that Merge has not acknowledged any wrongdoing, nor have they admitted to other players being able to log on accounts that were not theirs. These awards though would seem to indicate that something was seriously amiss and they realize that. It’s still unclear of how players will react as opinions seen on all possible parts of the spectrum have been voiced. Some are feeling a bit better now about having money on the site after the report of the $1,500 being awarded.
All players that were negatively affected by the unfortunate incident should continue to try to contact Merge Poker Network and get fairly compensated. Many players have reported repeated emails and phone calls seems to work fairly well. It’s important that players take things upon themselves to make things right. The reported results though are positive and it appears after an initial trip, Merge Poker Network is handling things much better and easing concerns that players have. Do you think these results are fair? How do you feel about the safety of Merge Poker Network? Tell us here at ProfessionalRakeback.com how you feel on either Twitter or Faceook! If you are fed up with Merge Gaming at this point, we totally understand. Read about other US real money online poker sites in our extensive guide and we are confident that you will be treated fairly at our other preferred rooms.