If you signed up with an agent of Professional Rakeback, we walked you through the process of retrieving this information at the end of your sign up process. For those of you that signed up via the web page, we'd like to take a moment to explain what this is, why it is useful, and how to locate your customer ID number.
The customer ID is an internal number used by Carbon and Aced Poker on the back end to keep track of players. This is how we at Professional Rakeback have to look up your accounts when we deal with your service needs. For the player, this number is useful to know if you plan on participating in the many, varied, and merit based promotions offered by our Merge Gaming Network partners. For example, in the 10k Monthly Rake Race, players are listed by ID number rather than player name. This is done to protect players from 3rd parties who might seek them out or harass them for various reasons. Thus, in order to know one's place in the rankings, one will need to know their customer ID number. The procedure for obtaining this information is detailed below: