Equity Poker Network Tournament Cancellation Policies

Equity Poker Network Cancellation Policy

We all love the Internet, but every so often it is a pain in the ass and causes us grief. Tricksters play pranks with poker websites and attack them using very sophisticated denial of service attacks. ISPs in foreign countries thousands of miles away from us can go experience downtime related to maintenance or DNS routing. The poker servers, despite having multiply redundant hardware systems, will occassionally suffer failures. No matter how it comes to pass, having an MTT shut down while playing definitely qualifies as a pain in the ass. Especially if when the service problem takes place you happen to be dominating the field. Professional Rakeback feels your pain.  As such, PROFRB has gathered up information regarding the procedures and policies followed by the Equity Poker Network in times of strife.  This article pertains specifically to how PokerHost and Full Flush Poker handles a cancellation or failure regarding all online poker tournaments, both multi-table tournaments (MTT) and sit-and-go tournaments (SNG) that they offer.

The following is information comes from the Full Flush Poker website as it relates to Equity Poker Network tournament cancellations, refunds, and policies, however, it applies to all of Professional Rakeback poker partners, including Poker Host.

During play in any poker tournament, if a player loses their connection and does not re-connect or act, their hand is automatically folded and their blinds are posted until they return. Eventually the player is "blinded out" (loses their chips) if they do not re-connect back to the poker tournaments table.

Players must understand and accept the risk of internet disconnections, as they can and do occur. If a player is not connected before a hand starts, they will be dealt cards and then folded automatically. If they are required to post a blind and are not connected, their blind is posted automatically and their hand folded. Again, this continues until the player is fully connected and back in the poker tournaments or until the player is out of the tournament.

In case of a server problem, all poker tournaments in play during the problem will be deemed as cancelled. Once the server re-starts, we will refund the full buy-in (including the last re-buy) of each poker player that was still in the tournament at the time. This payout is based on the player's proportion of chips compared to all other remaining players, treating all players equally and fairly. If a player was eliminated from any of the poker tournaments before the server problem, they are considered "out of the tournament" and do not receive any entry fee refund or any portion of the prize pool.

In case of any disputes, management decisions will be final.

The team over at Professional Rakeback sincerely desires that none of our valued poker clients ever experience any  problem when grinding on the US Poker sites that we offer. However, in the rare circumctance that you do,  PROFRB is happy to have provided you with the information you need to in order to feel comfortable and informed with the situation so that you can rest assured your tournament winnings on the Equity Poker Network will be fairly paid out!

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